EXPECTATIONS AND TASKS:

• Usually works in a cross functional development or testing team with special focus to quality assurance and test related tasks within the product creation process.
• Analyzes, defines, implements and executes quality and test related activities according to a given quality- and test strategy for the product area.
• Creates a detailed test design incl. test system landscape requirements and product standards, prepares tests (customizing & master data), authors and executes manual and/or automated tests.
• Analyzes test results (issues) and takes appropriate follow-up actions.
• Is subject matter expert in the team in terms of quality assurance and test related processes, methods and tools.
• Has basic product domain knowledge incl. relevant business processes & scenarios and a basic understanding of customer needs.
• Has proficient knowledge about relevant product and process standards, important legal requirements as well as quality assurance and test related tools.
• Has basic knowledge and technical competencies of relevant programming languages and related development tools and processes.

WORK EXPERIENCE:

• Quality and Software Engineering expertise according skill level
• Business English: fluent

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

• Bachelor or Master degree or equivalent education

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PURPOSE AND OBJECTIVES
It is the objective of the HCM Cloud Business Development Consultant/BDC to work strategically with his/her respective field sales team (Regional Sales Managers), actively contributing to build the sales pipeline, through the use of value-based solution selling techniques.

EXPECTATIONS AND TASKS
Main responsibilities include the following:

• Creating and prioritizing strategic cold-calling and prospecting initiatives to generate new business qualified opportunities to build sales pipeline
• Conducting high level qualifying conversations with our core audience in a consultative approach over the telephone.
• Following up on leads and conduct research to identify potential prospects within defined territories/vertical segments
• Building cross-departmental trusted relationships and understanding operational business processes/challenges linked to the corporate strategic goals of our prospective customers and mapping these onto the HCM Cloud/SuccessFactors portfolio of solutions.
• Meeting and exceeding pipeline contribution and sourced bookings quota to help accelerate revenue growth
• Identifying key buying influencers within prospects to determine budget and timeline
• Building and cultivating prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• High task orientation / strong execution skills
• Strong analytical skills and attention to details
• Operational excellence
• Results driven personality
• Strong communication skills
• Dynamic and Proactive Personality
• High level of energy and passion at work

WORK EXPERIENCE
Previous experience as Business Development/Lead Generation Consultant

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PURPOSE AND OBJECTIVES:

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

Key Responsibilities: 1. Incident Solving 2.Knowledge Transfer 3. Additional Tasks

EXPECTATIONS AND TASKS:

Incident Solving

• Resolve known errors by means of Case Documents/KBAs, solved Incidents, forums, documentation or verifying Business Configuration/Fine Tuning entries or hardware parameters
• Perform Root Cause Analysis and provide solutions in complex environments for specific fields/areas
• Consume e-Learning Lessons and Remote Learning Sessions

Knowledge Transfer

• Mentoring
• Deliver standard application/technology trainings and workshops
• Perform knowledge transfer to internal staff and external customers & partners
• Produce e-Learning Content

Additional Tasks

• Participate in weekend support activities
• Provide extended and 24 hour coverage if required
• Participate in Cloud Escalation Management
• Report errors to development organizations
• Participate in internal projects driven by internal requirements
• Be involved in additional activities driven by business requirements

WORK EXPERIENCE:

• Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
• Basic to advanced understanding of business processes within one application/technology area
• Basic skills within ABAP/.net/Silverlight/XML
• Technical skills (debugging, tracing, verifying complex Business Configuration/Fine Tuning)
• Experienced dealing with IT and standard software (MS Office, etc.)
• Experience with Operating Systems and internet browsers
• Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:

• Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred.

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EXPECTATIONS AND TASKS
As part of Cloud Deliver & Services (CDS) Organization“ IT-Infrastructure is the provider and responsible for running SAP’s backend technology including operations of state of the art datacenters around the globe. Within CDS“ Business System Services (BSS) is responsible for 24×7 operations of important and business critical SAP systems and applications embedded in an international delivery approach. The Business System Services (BSS) unit focused on build and operation services for OS“ DB and SAP Basis. As part of the BSS the global database team is responsible for all databases for internal business & support systems. Beside project delivery and day to day administration we are part of strategic pilot projects for new technologies as reference for SAP customers. The database team is located in St. Leon-Rot“ Dresden“ India and Mexico. Beside administration we implement new technologies in the lifecycle management of databases. Driving continuous improvement is our main focus to increase operation effectiveness“ availability and efficiency. Automation“ infrastructure landscape re-architecture and new technology adoption is another important part driven by the DB Platform teams. We are looking for a IT Associate Technology Consultant (m/f) as Database Administrator to join the 7×24 shift worker team with a technical background for supporting the database administration in the area internal business & support systems.

As IT Associate Technology Consultant (DBA) you are responsible for:

• Ticket processing and coordination of Service Requests
• Alert handling“ documentation and removal of errors in OS and Database environments
• Operation and Maintenance of SAP internal database platforms (HANA“ ASE“ MaxDB“ DB2)
• Coordinate DB installation and upgrade on common database platforms
• Handling and Use of internal System Management Tools Additional proficiency expected:
• Improve Database Operations Processes together with other teams
• Close collaboration with 3rd Level Team Members or SAP Development to engineer early products under real live customer conditions
• Working in international teams and driving global knowledge transfer and best practices

The participation in a shift model (7x24h) is required

WORK EXPERIENCE
3+ years work experience running and supporting complex IT production systems is required. Experience in System Administration and Database Administration / Support.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Successful qualification in Computer Science“ Information Systems“ Software or Electrical Engineering (e.g. Education as an IT Specialist in Systemintegration“ Bachelor or another degree of a comparable training class) with good knowledge in IT-Support / Service Management
• Fluent English and German is mandatory
• database administration experience within different system solutions Required skills (must have)

Your strengths are:

• Very good understanding of Database Administration and the willingness to learn new Database specific technologies
• Analytical & problem solving skills and used to work customer orientated
• High level of operating system administration skills e.g. UNIX“ Linux“ Windows Preferred skills (good to have)
• SAP Basis Technology knowledge would be beneficial
• Providing technical expertise and support in optimizing System Operation and System Architecture

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TASKS:

• You plan and implementierst targeted mobile campaigns focusing on CRM and Loyalty.
• You develop strategies and concepts for the various country organizations of our customers.
• You consult each country organizations operational and strategic issues in the area of campaign planning and management.
• You take care of the monitoring and development of campaigns along the customer lifecycle and optimize customer loyalty.
• You continuously measure the success of such measures, analyze customer behavior, create reports and redirect recommendations for action.
• You control the internal departments of our clients or agencies and work closely together with various internal departments.
• Analytical and conceptual skills and creative brainstorming, structured implementation and the necessary pragmatism.

EXPECTATIONS:

• Fun at independent and responsible work in an international environment.
• Very good command of spoken and written.
• Negotiation and presentation security.
• Willingness to travel.

WORK EXPERIENCE:

• Several years of solid experience in communications consulting and campaign management.
• Ideally experience in mobile business (for example, mobile phone providers, app providers, mobile marketing) or social media marketing (as Agency).

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

• University degree or equivalent education, preferably in business or communications.

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